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The Report will not include any valuation of the property and does not provide information on the condition of the property or the services. It does not tell you about any matters other than those specifically related to the energy efficiency, nor does it warn you about any health and safety risks to occupiers or visitors to the property. The report does not give accurate running costs, an indication of heating and lighting bills, and advice on how the improvements will affect the saleability or value of the property or how to carry out the improvements. The report also does not provide the exact U value (the exact thermal conductance from the outside to inside covering all modes of heat transfer).


The Energy Performance Certificate (EPC) is a report on the energy efficiency of the property at the time of inspection. It is in a standard format and has been prepared by a Domestic Energy Assessor (DEA) or Home Inspector (HI) who is registered to a (government approved accreditation scheme) and holds the Diploma in Domestic Energy Inspection.


The DEA has a duty to provide an accurate assessment of the energy efficiency of the property that can be used and relied upon by prospective buyers & tenants. The report will be included with the tenancy agreement and the EPC graph with any marketing material produced relating to the property. The EPC for each property will be entered on the Central Register (Landmark).


The code of practice for Domestic Energy Assessors, issued by accreditation schemes, sets out the principles that must be followed and applied by all Domestic Energy Assessors who are a member of the their accreditation scheme.


You are strongly advised to read these terms of engagement. No responsibilities can be accepted for the consequences should the reader fail to act upon specific reasonable advice within it.


The report has been commissioned on the basis of these terms of engagement by, or on behalf of, the landlord / managing agent of the property, and describes the energy efficiency of the property on the date of inspection. The DEA has a duty to provide an impartial opinion that can be used and relied upon by a prospective buyer/ seller or tenant. It is agreed by the parties that the provisions of the Contracts (Rights of Third Parties) Act 1999 will apply.


This EPC will be carried out in accordance with the Accreditation Scheme of the Domestic Energy Assessors Code of Practice.

Any services the DEA may agree to provide in addition to preparing this Energy Performance Certificate are outside of the scope of the Accreditation Scheme. Those parts of the property that have been inspected and those parts where an inspection has not taken place are set out below and form part of these terms.


Any personal information regarding the seller, landlord that is recorded by the DEA will be held safely and securely and the seller / landlord have a right to see these records. The property address details may be used during the process for monitoring the compliance and performance of DEAs. Personal information about the various parties, in particular the owner, occupier(s) and seller of the property which has no relevance to the EPC will not be recorded by the DEA.


Payment will be required within 14 days of receipt of our invoice after the inspection. The company can accept cheque or BACs payment. Our account details will be issued with each invoice.


It tells you about the energy efficiency of the property and gives appropriate recommendations selected from a standard set of recommendations to tell you how the energy efficiency might be improved. Please note that if a property is a listed building, in a conservation area or there are known local planning constraints, you are advised to contact the Local Planning Authority for more information as to whether the recommendations shown on the EPC are permitted.



To collect the necessary data all reasonably accessible parts of the property are visually inspected from within its grounds and adjoining public and communal areas. If the DEA needs to access any elements of the property not at ground level in order to collect the data required to issue an EPC, then the DEA may use binoculars or a digital camera and may use a ladder where the surface is no more than 3 meters from ground level and where it is safe and practical to do so.


The DEA undertakes a visual inspection to collect the necessary data and does not carry out tests of services, or look at those parts of the property that are covered, unexposed and inaccessible or damage any part of the property when undertaking the inspection. In particular the following are not inspected:


• The parts of the property that can only be seen by entering somebody else’s private grounds or property.

• The parts of the property that cannot be reached other than from ground level with a 3 metre ladder (the DEA will not walk on flat roofs).

• Exposure works will not be carried out to the foundations, cavity walls and parts of the property covered by the ground.


• Areas that are behind secured trap doors, behind heavy furniture or filled cupboards.

• Floor surfaces and under floor areas that are beneath fitted carpets and other fixed floor coverings.

• Roof voids, where there is no access or where the access is above 3 meters from the immediate floor level below, or where it would be unsafe (insulation and other material in the roof space will not be lifted or moved).

• The inside of chimneys, boilers and flues.

Please note:

The Domestic Energy Assessment should not be construed, or used as a general or specific survey of the condition of the property, nor will the DEA comment upon any such matters whilst carrying out an energy inspection.


The DEA is required to have a formal complaint handling process. Should you have a complaint about an EPC or the DEA, you should contact us directly where we will endeavour to deal with your query or complaint immediately. In the event of a dispute, we do have a formal complaints policy and we can supply you with written details upon request.


Upon receipt of any complaint, the matter will be taken seriously and all efforts made to investigate the circumstances and resolve the issues. Should you not be satisfied with the way the complaint was handled, you may refer the matter to our Accreditation Scheme, where their complaints handling process will arrange for the claim to be resolved independently.


We will comply with the requirements of the Data Protection Act 1998. Any personal data (as defined in that Act) that we receive about you, or from you, will only be used for the purposes of, preparing the EPC and submitting the report to the Register of Energy Performance Certificates (along with any site notes and raw data used to prepare the reports), sending a copy to you and/or your adviser(s).